Building Services
Routine requests
- Temperature Adjustment
- Trash Pickup/Empty
- Appliance Repair
- Clogged Shower/Toilet
- Pest Control
- Electrical Outlet Repairs
- Window Blind Repairs
- Replace Lightbulbs
- Cleaning Requests
- Move/Adjust Furniture
- Snow Removal
- Request Recyclign Bins
Frequently asked questions
Can I have my bed reconfigured?
To make a request, submit a work order and detail which style option you are requesting. Please remove all bedding and items from the bed prior to your service.
What are the available bed configurations ?
*Please note that some residences may not allow for every bed configuration. We will do our best to accommodate your request.
Can I have a rail added to my bed?
Yes, you can submit a work request to have a bed rail added to any bed. All bunk and loft-style beds require a bed rail.
How can I request furniture to be delivered or removed from my residence or office?
Building services can provide furniture on request via the Work Request Form.
How do I request an office clean out?
You can request an office clean-out via the Work Request Form. Please review the following guideto office cleanouts for more detail.
Who should I contact to get a space cleaned?
Building Services’ qualified custodians are knowledgeable about the cleaning needs of the buildings to which they are assigned. Please submit your cleaning needs via the Work Request online form.
Types of service requests
Be prepared to provide the location of the problem (building, floor, room number)
and a brief description of the issue.
Emergency Request
Immediate or imminent danger to life, health, safety, or security
Boston Campus:
NUPD 617-373-3333
SafeZone app
All other locations:
Dial 911
What is an emergency request?
- Fire
- Medical emergencies
- Threat of bodily injury
- Criminal activity
- Unattended items
- Suspicious behavior
Priority 1 response time:
Immediate
Urgent Request
Significant damage to buildings, equipment, or service disruption.
Call the Customer Service Center
617-373-2754
What is an urgent request?
- Elevator Entrapment
- Pipe leakage
- Power outages
- Toilet overflow
- Gas smell/leak
- Flooding
Priority 2 response time:
Within 4 hours
Routine Request
Non-urgent maintenance, repairs, or service requests
What is a routine request?
- Alterations
- Temperature adjustment
- Picture hanging
- Lightbulb replacement
- Pest control
- Moving furniture
- Snow removal
- Custodial service
- Cracked window glass
- Damaged walls or doors
Priority 3 response time:
Within 48 hours