Building Services

Providing a safe and clean environment

The Building Services Department is responsible for maintaining the safe operations of all buildings on the Boston campus. In addition to ensuring all academic and residential buildings are clean, comfortable, and well-equipped, we provide emergency services during floods, fires, and snow/ice conditions.  

All routine building services start with an Online Work Request. When possible, please include a reference photo.

Routine requests

  • Temperature Adjustment
  • Trash Pickup/Empty
  • Appliance Repair
  • Clogged Shower/Toilet
  • Pest Control
  • Electrical Outlet Repairs
  • Window Blind Repairs
  • Replace Lightbulbs
  • Cleaning Requests
  • Move/Adjust Furniture
  • Snow Removal
  • Request Recyclign Bins

Frequently asked questions

Can I have my bed reconfigured?

To make a request, submit a work order and detail which style option you are requesting. Please remove all bedding and items from the bed prior to your service. 

What are the available bed configurations ?

Loft Type Bunk Type IV Type

*Please note that some residences may not allow for every bed configuration. We will do our best to accommodate your request. 

Can I have a rail added to my bed?

Yes, you can submit a work request to have a bed rail added to any bed. All bunk and loft-style beds require a bed rail. 

How can I request furniture to be delivered or removed from my residence or office?

Building services can provide furniture on request via the Work Request Form.

How do I request an office clean out?

You can request an office clean-out via the Work Request Form. Please review the following guideto office cleanouts for more detail.

Who should I contact to get a space cleaned?

Building Services’ qualified custodians are knowledgeable about the cleaning needs of the buildings to which they are assigned. Please submit your cleaning needs via the Work Requestonline form.  

Types of service requests

Be prepared to provide the location of the problem (building, floor, room number)
and a b
rief description of the issue.

Emergency Request

Immediate or imminent danger to life, health, safety, or security

Boston Campus:
NUPD 617-373-3333
SafeZone app

All other locations:
Dial 911

What is an emergency request?

  • Fire 
  • Medical emergencies 
  • Threat of bodily injury 
  • Criminal activity 
  • Unattended items
  • Suspicious behavior 

Priority 1 response time:

Urgent Request

Significant damage to buildings, equipment, or service disruption.

Call the Customer Service Center

What is an urgent request?

  • Elevator Entrapment
  • Pipe leakage
  • Power outages
  • Toilet overflow
  • Gas smell/leak
  • Flooding

Priority 2 response time:
Within 4 hours

Routine Request

Non-urgent maintenance, repairs, or service requests

Submit a work request 

What is a routine request?

  • Alterations
  • Temperature adjustment 
  • Picture hanging 
  • Lightbulb replacement
  • Pest control
  • Moving furniture
  • Snow removal
  • Custodial service 
  • Cracked window glass
  • Damaged walls or doors

Priority 3 response time:
Within 48 hours