PREF Oakland - Service Center

Tools and services to keep you moving

Welcome to your Northeastern Oakland Self-Service Center.  This page brings together tools and resources to help you find information, submit service requests, and access everyday support for facilities services across the Oakland campus.

 

Need something fixed, moved, or installed?

It all starts with a work request. Just provide the building, room number, a description of the issue, and snap a photo, if possible. This helps us route your request quickly and get things fixed faster.

Start a work request

Emergency Request

Immediate or imminent danger to life, health, safety, or security

Oakland Campus:
DPS 510-430-3333
SafeZone app

All other locations:
Dial 911

What is an emergency request?

  • Fire
  • Medical emergencies 
  • Threat of bodily injury 
  • Criminal activity 
  • Unattended items
  • Suspicious behavior 

Priority 1 response time:
Immediate

Urgent Request

Significant damage to buildings, equipment, or service disruption.

Call the Customer Service Center
617-373-2754

 What is an urgent request?

  • Elevator entrapment
  • Pipe leakage
  • Power outages
  • Toilet overflow
  • Gas smell/leak
  • Flooding
  • No heat
  • No hot water

Priority 2 response time:
Within 4 hours

Routine Request

Non-urgent maintenance, repairs, or service requests

Submit a work request 

 What is a routine request?

  • Lightbulb replacement
  • pest control 
  • Moving furniture
  • Custodial services
  • Cracked window glass
  • Damaged walls or doors
  • Lock and key
  • Groundskeeping
  • Waste management

Priority 3 response time:
Within 48 hours

Facilities support beyond repairs

Lockouts and access control

Lockouts and access issues happen — don’t worry, we’ve got you covered.

Residential lockout

If you’re locked out of a residence hall room, notify the building proctor. They’ll contact RSO Dispatch to reach the appropriate on-call staff based on the time of day. Please do not contact Facilities directly for residential lockouts.

Building and office access

For access issues related to offices or buildings, including card access, door hardware, or locks, submit a work request.

Lost or stolen husky card

If your Husky Card is lost or stolen, log into the Student Hub and mark the card as lost. If the card is turned in to Husky Card Services, you’ll receive an email with instructions to pick it up from Sage Hall.

Interactive campus map

Use our interactive map to locate buildings, understand the campus layout, and identify key service areas. It’s a helpful reference when navigating campus or learning more about the spaces and services that support our community.

 

Explore the campus map

Request space on campus

All requests for new or modified space should be submitted through the Space and Capital Project Request Form (SCPR). This process ensures that space needs are evaluated holistically and aligned with university-wide planning efforts.

 

Submit an SCPR

Office and research moves

Need to relocate an office, research lab, or shared space? We’re here to make every move—big or small as smooth and efficient as possible.

    How to request a move

    1. Submit a work request through our service portal.
    2. Provide details about what’s being moved, the origin, and the destination.
      (furniture, equipment, inventory)
    3. Our team will take it from there, ensuring everything arrives safely and on time.

    Tips for a successful move

    • Share your move details early: Reach out as soon as you know a move is coming. The earlier we know, the smoother everything goes.

     

    • We’ll connect with the people involved: We work directly with you and your department to understand timing, needs, and any special considerations.

     

    • Packing support: We provide boxes, labels, and practical tips so packing is easy and stress-free.

     

    • Preparing the new space: Before move day, we make sure the new office is clean, cleared, and set up with the correct furniture.

     

    • Scheduling the move: Once everything is ready, we work with you to pick a move date that fits your timeline.

     

    • Coordinating with Maintenance: We submit a detailed work order outlining everything the team needs for a successful move-in.

    Furniture moves

    To move existing furniture (e.g., desks, chairs), submit a work request.

    For inventory that is at the end of its useful life (equipment, furniture), let us know via the same work request form. This helps us plan for recycling, disposal, or redistribution.

    Submit a work request

    Signs and signage

    Need a sign, nameplate, or decal?  We manage the full process on campus to ensure consistency and quality. Once submitted, we’ll review the request and follow up with approval details and next steps.

      How to request a sign

      1. Submit a work order
      2. Select “Signs and Sign Shop” as the problem type
      3. Choose “Other” for the subcategory
      4. In the description box, include:
      • The sign’s purpose
      • Design and appearance details
      • Your department’s funding code
      Submit a work request

      Frequently Asked Questions (FAQ)

      Who do I contact in an emergency?

      Call the Campus Emergencies line at 510.430.3333. You should also call 911 if there is an immediate threat to life, health, or safety.

      Who do I contact for non-emergency safety concerns?

      For non-emergencies, contact the Public Safety Office at 510.430.5555 or email oaklandsafety@northeastern.edu.

      What should I do if I’m locked out of my room?

      If a student is locked out of a residence hall room, they should tell the building proctor. The proctor will contact RSO Dispatch, who will reach the appropriate staff member based on the time of day and who is on duty. Students should not contact Facilities directly for lockouts.

      What should I do if I’m locked out of my office or building?

      For issues with card access, door hardware, or locks (not residential lockouts), submit a work request.

      How do vendors or contractors get access to campus?

      On the Oakland campus, the Facilities team contacts and schedules all vendors and contractors directly. External vendors do not contact campus departments or individuals for access.

      Please visit our Working With Us page for guidance on vendor coordination, documentation, and site expectations.

      Interested in working with us?

      Visit our Working With Us page to learn how to submit qualifications and participate in procurement or contracting opportunities through the Planning, Real Estate & Facilities team

      Meet the team behind the scenes 

      Learn about the Operations teams who work hard every day to support a safe, functional, and welcoming Oakland campus. From maintaining buildings and managing campus systems to supporting day-to-day services and long-term planning, these behind-the-scenes teams make it all possible. Explore how their work supports every corner of campus life.

      Meet the Operations team